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AI and Ethical Decision-Making for Property Managers

AI and Ethical Decision-Making for Property Managers

Learn how to use artificial intelligence responsibly in property management while protecting professional judgment, stakeholder trust, and ethical standards.

IREM’s “AI and ethical decision-making for property managers” course is a four-hour, live online learning experience designed to help real estate management professionals evaluate AI use through an ethical, practical, and profession-focused lens. Through real-world property management scenarios, facilitated discussion, peer collaboration, and hands-on demonstrations with AI tools, you’ll learn how to make informed, defensible decisions when integrating AI into daily practice. 

Why this course matters

AI is already being used in property management. For tenant screening, maintenance triage, rent optimization, and resident communications.  Used without a framework, AI can expose you to fair housing violations, data privacy risks, and accountability gaps that put your license and reputation on the line.  This course gives property managers a practical framework to use AI’s advantages without inheriting its risks.

Why IREM®

IREM is the professional home for real estate managers who lead with integrity, accountability, and a commitment to doing what’s right for clients, residents, tenants, teams, and communities. Grounded in the IREM® Code of Professional Ethics, this course reflects the standards that help establish and maintain public confidence in the honesty, professionalism, and judgment of real estate management professionals. As AI becomes part of everyday property management, IREM helps property managers apply those same ethical standards to new tools, new risks, and new decisions—so innovation strengthens trust instead of replacing responsibility.

What you'll learn

By the end of the course, you’ll be able to:

  • Apply ethical decision-making to AI-assisted property management work.

  • Know when AI should assist decision-making and when human judgement must take the lead.

  • Spot the AI risks that could trigger a fair housing complaint, a data breach, or a loss of resident trust before they happen. Create practical AI guidelines you can apply immediately within your organization.

  • Use an iterative decision-making framework to maintain professional judgment, accountability, and transparency when engaging with AI tools. 

What to expect

This four-hour online course is live, interactive, and taught by experienced IREM instructors.  You’ll learn alongside other real estate management professionals while exploring how AI can be used responsibly in day-to-day operations and decision making. You can expect:

  • Live instruction from experienced IREM instructors

  • Real-world property management scenarios and examples

  • Interactive discussion and peer learning

  • Practical frameworks for responsible AI use

  • Opportunities to ask questions and explore challenges specific to your role

AI and ethical decision making for property managers

Who should attend

This course is designed for property managers at all experience levels who want to integrate AI into their work responsibly, strengthen decision-making, and protect stakeholder trust in an evolving digital landscape. It is especially relevant for professionals exploring how AI may affect operations, communications, tenant and resident experiences, team workflows, and business decision-making.

Bring this course to your team. IREM offers customized, live training  tailored to your organization’s property types, operational priorities, AI use cases, and risk considerations., Contact irempartners@irem.org to learn more.

Pricing

IREM members: $99
Non-members: $129

Discounts are available for groups of five or more. Contact irempartners@irem.org.  

Available dates 

  • September 8, 2026 (Brad Randall, CPM® presenting)

  • October 9, 2026 (Will Curtis, CPM®, ARM® presenting)

  • November 4, 2026 (Toni Harris, CPM®, ARM® presenting)

  • December 7, 2026 (Christy Mays, CPM® presenting) 

 

Meet your instructors

Will Curtis, CPM®, CCIM is the Broker/Owner of Crossed Sabers Commercial Real Estate in San Antonio, Texas. With more than $1.2 billion in commercial real estate transactions, Will specializes in commercial brokerage, property and asset management, and investor advisory services.

A U.S. Army veteran with two combat deployments to Iraq, Will earned a Bachelor of Business Administration in Real Estate Finance and Development from the University of Texas at San Antonio and an MBA from St. Mary's University.

Will holds the CCIM and CPM® designations and is a nationally recognized educator, serving as a CCIM Institute instructor, IREM instructor, adjunct professor, speaker, and coach. He currently serves as Texas REALTORS® Regional Vice President and previously served as the 2024 Chairman of the San Antonio Board of REALTORS®.

Will is the founder of Applied Real Estate Institute and host of the “Vets in Real Estate” podcast, where he helps veterans transition into successful careers in real estate.

Will Curtis , CPM®, CCIM

Broker/Owner | Crossed Sabers Commercial Real Estate

Toni Harris, CPM®, ARM®, serves on the IREM (Institute of Real Estate Management) Board of Directors and is the 2026 Secretary/Treasurer Nominee. She is Founder and CEO of KAT Professional Development, LLC, and Vice President of Property Management with Riparian Capital Partners LLC. With more than 20 years of multifamily property management experience, Harris has held leadership roles from property manager to senior vice president and is a licensed Realtor in the District of Columbia. She has served as president of the IREM Maryland chapter, chair of PMA’s education committee, 2020 President of the Property Management Association of DC, and on IREM’s Ethics and Hearing and Discipline Boards. A dedicated educator and mentor, Harris is an IREM Faculty Instructor, certified continuing education instructor through the National Apartment Association, and volunteer supporting young professionals. Her honors include CPM® of the Year from the IREM Maryland chapter, the Capitol Achievement Award, and IREM’s Leadership Award.

Toni Harris, CPM®, ARM®

Founder and CEO | KAT Professional Development, LLC

Christy Mays, CPM® CCIM, began her career in professional property management in 1996.  Since that time, she’s worked for both some of the largest real estate management firms in the US as well as smaller local firms.  In most of her roles, she’s been responsible for training and onboarding staff at all levels and has become and has become an industry trainer.  She co-founded her own boutique management company in 2017, is an instructor for IREM and Vice Chairs the RVP Committee for IREM®.  

Christy Mays, CPM®, CCIM

Brad Randall, CPM® owns Welch Randall Real Estate and Property Management, based near Salt Lake City, Utah. Welch Randall currently manages a portfolio of single-family, small multi-family, small retail / office space as well as 65+ condo, townhome and PUD associations. Brad has been a long-time IREM member first joining the local Utah Chapter as a Student studying Property and Facility Management at Brigham Young University. He's served as Chapter President, Regional Vice President and currently serves on the Board of Directors. He is an IREM® National Instructor and loves the property management industry. Brad's greatest joy is spending time with his wife Karrie and their four children ages 1-9! 

Brad Randall, CPM®

Owner | Welch Randall Real Estate and Property Management

Will Curtis headshot
Toni Harris headshot
Christy Mays headshot
Brad Randall headshot

Frequently asked questions (FAQ)

What is the AI and ethical decision-making for property managers course?

This IREM course is a four-hour, live online learning experience that helps property managers evaluate and use artificial intelligence responsibly. The course focuses on ethical decision-making, practical AI use cases, risk awareness, and professional judgment in real estate management.

Who should take this AI course for property managers?

This course is designed for property managers and real estate management professionals at all experience levels who want to understand how AI can affect operations, communications, tenant and resident experiences, team workflows, and business decision-making.

What will I learn in this property management AI course?

You will learn how to apply ethical decision-making to AI-assisted work, identify AI-related risks, distinguish between efficiency and critical thinking, create practical guardrails for responsible AI use, and maintain accountability and transparency when using AI tools.

How can AI be used responsibly in property management?

AI can be used responsibly when property managers apply human oversight, protect sensitive information, check outputs for accuracy and bias, follow fair housing and compliance expectations, and use AI as a support tool rather than a replacement for professional judgment.

What AI risks should property managers understand?

Property managers should understand risks related to data privacy, bias, transparency, cybersecurity, fair housing, inaccurate outputs, unclear accountability, and overreliance on automated recommendations. This course helps participants evaluate those risks in real-world property management scenarios.

Why take this AI course through IREM?

Take this AI course through IREM to learn from the professional home for real estate managers, where ethical practice, accountability, and public trust are central to the profession. Grounded in the IREM® Code of Professional Ethics, the course helps property managers apply established professional standards to emerging AI tools, so they can use technology responsibly while protecting human judgment, stakeholder confidence, and the integrity of real estate management decisions.

Is this course live or self-paced?

This course is live and online. Each session is interactive and led by IREM instructors, with opportunities for discussion, peer collaboration, and hands-on demonstrations with AI tools.

Does this course fulfill an IREM certification requirement?

No. This course is a standalone professional development course and does not fulfill a requirement for an IREM certification. It is designed to help property management professionals build practical skills for evaluating and using AI responsibly.

Will I receive a certificate of completion?

Yes. Participants who complete the course will receive a certificate of completion from IREM that can be shared with employers and included in their professional development records.

Are the course sessions recorded?

No. Sessions are not recorded. Participants should attend the live online session they register for to take part in the facilitated discussion and applied learning activities.

How long is the AI and ethical decision-making course?

The course is four hours long and delivered online in a live, instructor-led format.

When is the course available?

Available course dates include September 8, 2026; October 9, 2026; November 4, 2026; and December 7, 2026.

How much does the course cost?

The course costs $99 for IREM members and $129 for non-members.

Register for the AI course for property managers

AI isn’t going away, and neither is your responsibility to use it wisely. Register today and leave with a practical framework, defensible policies, and the confidence to make AI work for you. Seats are limited. Register today and prepare for the next phase of property management.